The Payab Group
While attending Santa Monica High School and West Los Angeles College, Stephanie Payab worked in manufacturing and retail management. She took time off to focus on being a mother before becoming a Realtor® 16 years ago. She and her team assist clients with purchasing and selling homes and investment properties. In 2019, Stephanie completed the Goldman Sachs 10,000 Small Businesses entrepreneurial program.
Which personality traits are most important to be successful in your field?
“I feel successful when I know that I have gone above and beyond for my clients, leaving no stone unturned. I try to keep things as stress-free as possible. It’s important to be friendly, straightforward and honest. I am not overly sensitive, but I am compassionate—which allows me to see where clients are coming from and get to the root of issues that may arise. Transparency and good communication are key throughout the process. I feel proud of the many clients I have assisted and the role I’ve played in their lives. Thankfully, my personality is perfectly in sync with being a Realtor, and I truly love what I do.”
Tell us about the importance of practicing the Golden Rule in business.
“I do my best to live my life by the Golden Rule, and it is the basic foundation of my business. I believe that you reap what you sow. My team provides exceptional customer service because that’s the way we would want to be treated if we were the client.”
Has motherhood made you a better entrepreneur?
“Being a mother has given me a wider perspective. Running a household has many similarities to running a business. I have more empathy for people and more patience than I did before having my three kids. Having to juggle their schedules helped me become an efficient multitasker. Additionally, navigating familial relationships has certainly contributed to my understanding of differing personalities and conflict resolution.”
What is the #1 way you support your clients?
“It’s important to me that my clients feel they are a priority, so I am always available to them. My clients know they can rely on me to be accessible. I know how stressful the process of buying or selling a home can be, and constant communication is important to make a transaction seamless.”
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