Providence Saint Joseph Medical Center

Founded in 1943 by the Sisters of Providence, Providence Saint Joseph Medical Center provides diagnostic, treatment, care and support services for San Fernando Valley communities. The medical center was recently designated as a Magnet Hospital by the American Nurses Credentialing Center, ranking its nursing team among the top 8% in the nation. Nurse managers Jennie Franck and Kristen Mayberry both fell in love with nursing as teens and today are certified Critical Care Registered Nurses with the hospital.

Tell us about a recent success story.

Kristen: “In May, our first COVID-19 patient, Gregg Garfield, left the hospital after 64 days. This was a real milestone. When Gregg was admitted at the beginning of the pandemic, we didn’t know a lot about COVID-19. Yet our nurses willingly went above and beyond to make sure Gregg received the advanced treatment he needed to get well. I was so proud of how our entire hospital came together to help him. It’s been a privilege to share his story and to be able to see him again.”

Tell us about the heroes on your team.

Jennie: “The COVID-19 era is the health care you’re never taught. You have to think outside the box and be creative to effectively treat the virus. All of the doctors, nurses and caregivers who are innovating and constantly asking, ‘What else can we do?’—they are true heroes.”

What challenges are specific to your industry?

Kristen: “We need to continue to advocate for women in health care, regardless of their vocation in the field. Personally, as a working mom, it’s a challenge with two small children. This pandemic—like all health care crises—requires intense, long hours. It has been challenging, but it also gives me the oppor-tunity to talk to my kids about my work. They are proud that I am on the front lines of COVID-19 and understand why I need to be at work so much.”

Share a proud moment you experienced at work recently.

Jennie: “I had been losing sleep thinking about the team, how they were doing and what we all were facing with COVID-19. We all care so deeply about our patients and each other. For the first time, I cried in front of the team. I’m proud that I could be vulnerable with them. I think we were all reassured—it’s OK to feel for one another. It shows how much this work means to me and all of us. It’s not a job; it’s a calling.”