A Better Way in Home Care

A Better Way in Home Care is a private caregiving referral agency that provides hourly and live-in assistance for clients. The agency offers companionship, meal preparation, transportation, light housekeeping, assistance during recovery from surgery and other caregiving services. Mother-daughter team Steffi Gaines and Devyn Reggio are co-owners of this business that has served Los Angeles County since 1998.

What’s most rewarding about your work?

“We have the privilege of making a difference in the lives of others. Most clients are vulnerable; witnessing the support the right caregiver can bring to their lives is extremely rewarding.”

How has your practice adapted to what is needed during the COVID-19 pandemic?

“Since home health care is an essential business, we are still providing services to clients seven days per week. We stay current with the latest requirements and communicate with the caregivers on a regular basis. Clients are our priority; we listen to their needs particularly during this unprecedented, stressful time.”

Tell us about the heroes on your team.

“The caregivers we refer are heroes in many ways. One of the most memorable examples was when a caregiver on our referral team experienced a home invasion while caring for an elderly patient with Alzheimer’s disease. Throughout the terrifying ordeal, she remained calm—putting the safety of her patient first—and convinced the intruders to not further traumatize him. Once the intruders took off, she immediately contacted the police and continued to protect her patient while keeping him calm. Thanks to her composed demeanor and heroism, no one was physically harmed.”

Is there a common concern that you hear frequently from clients?

“The initial apprehension of allowing an unknown person into their home. We spend a significant amount of time speaking with the client to understand who they are and where their personal comfort level exists. We match a caregiver who will best help alleviate the anxiety.”

Your thoughts on work-life balance?

“If there is one takeaway from this pandemic, it is that it’s given us the time to reflect on our priorities and remind us what’s profoundly important in life. Staying connected to the people we love and understanding that our health is our wealth is in the forefront for many of us. ‘All things in balance’ is at the core of a successful life.”